Terms and conditions
Last updated: 25 September 2026
These terms govern your use of the Asanoha website and app and your purchase of products from Asanoha Ayurveda LLP ("Asanoha", "we", "us"). By placing an order you agree to these terms.
1. Eligibility
You must be 18 or older and resident in India to use this website or order our products. We deliver only within India.
2. Nature of our products
Our products are Ayurvedic proprietary medicines made with Vijaya (cannabis) leaf extract by an AYUSH-licensed manufacturer. They are sold only on the prescription of a registered Ayurvedic practitioner. Product descriptions on this website are for information only and are not medical advice. Use our products only as directed by your practitioner. Our products are not intended to diagnose, treat, cure or prevent any disease.
3. Prescriptions and orders
Every order is a request until we verify your prescription and age. We may cancel an order and refund any amount paid if a prescription is missing, invalid, expired or does not cover the product ordered, or if we believe the order breaks the law or these terms. We may limit quantities per order.
4. Prices and payment
Prices are in Indian Rupees and include applicable taxes unless stated otherwise. Delivery charges are shown at checkout. After we verify your prescription, we send you a secure payment link. We ship only after payment is confirmed. We may correct pricing errors before dispatch and will contact you if a correction changes your order total.
5. Delivery
We aim to dispatch within [X] working days of prescription verification. Delivery times are estimates. Someone aged 18 or above must receive the parcel, and our delivery partner may ask for ID.
6. Cancellations, returns and refunds
You can cancel an order before it is dispatched for a full refund. As these are medicines, we cannot accept returns of opened or undamaged products. If you receive a damaged, defective, expired or wrong product, tell us within 48 hours of delivery with photos of the product and packaging. We will replace it or refund you after review. Approved refunds are made to the original payment method within [X] working days.
7. Your responsibilities
You agree to give accurate details and a genuine prescription, to use products only for yourself as prescribed, and not to resell, share outside your prescription, or export our products. Each pack is for one prescribed adult. Do not share, gift or resell our medicines, even to a friend.
8. Slam book submissions
If you submit a slam book line, you confirm it is your own writing and does not name anyone without their permission. With your separate consent, you allow us to print it on our packaging and show it on our website with your first name and city. We may edit it for length or decline to publish it.
9. Intellectual property
The Asanoha name, logo, packaging designs, text and images on this website belong to Asanoha Ayurveda LLP. You may not copy or use them without our written permission.
10. Limitation of liability
To the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for any loss caused by misuse of a product, use without a valid prescription, or use contrary to your practitioner's directions.
11. Governing law
These terms are governed by the laws of India. The courts at Bangalore have exclusive jurisdiction over any dispute.
12. Grievance officer
Name: [Grievance Officer name]
Email: [grievance@asanoha.co.in]
Phone: [Phone number]
Address: [Registered office address]
We will acknowledge your complaint within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
13. Changes
We may update these terms. The version on the website at the time of your order applies to that order.